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Striiv won't start up

I just got a striiv play and it won't start up. I have charged it, tried waking it up with a paper clip as the instructions suggested...still no luck. Anyone else have this problem? Thanks!

11 people have this problem

Just bought one yesterday, wont charge or turn on. did the paper clip reset. no luck. did I get a really bad one. how to  I contact someone about this problem.

 

Hi Jo Ann -- email us at customercare@striiv.com and we'll get you back up and running!

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