I've responded to your ticket with instructions, so please check your email!
Check your email as well!
My battery won't keep a charge.
It looks like you've got a ticket open with Carmela, so give her troubleshooting tips a try and let her know how it goes!
You may purchase a replacement cradle for the Fusion Lite here: https://www.striiv.com/collections/accessories/products/striiv-fusion-charging-accessories