Striiv Fusion Bio

Hi Ellen,

Have you emailed us or sent us a feedback ticket yet? Here's what I'd like you to do:

1. Log out of the app
   
2. Log back in to the app
   
3. Try to load charts again (give it a little bit of time).
   
4. If they don't load or you get an error message, please immediately file a feedback ticket from within the app. 
   

How to file a feedback ticket:

1. Open the Striiv app
   
2. Tap the Menu icon (three horizontal lines in the upper left corner)
   
3. Tap Feedback
   
4. Tap the pen/paper or speech bubble icon in the upper left corner.
   
5. In the body of the message, please reference the issue (charts not loading) and mention that you've been in touch via the Striiv forums.
   

We'll respond to you in that same space, so check back there!

Let me know if you have any questions!

Thanks,

Elizabeth

Striiv Customer Care

Did anyone get this problem resolved?  I'm having the same problem.

I have had the same problem for a couple weeks now. I sent message as requested in post above.

No charts showing for me since 3 days.

Will open ticket via feedback on phone application..

Hi Michelle,

We're looking into the issue. Here's what I'd like you to do:

1. Log out of the app
   
2. Log back in to the app
   
3. Try to load charts again (give it a little bit of time).
   
4. If they don't load or you get an error message, please immediately file a feedback ticket from within the app.