Frequently Asked Questions

What's included in the box?
Your Striiv Fusion Bio retail packaging includes the following: 1 Fusion Bio device module in a black wristband 2 Additional wristbands in deni...
Wed, 11 Nov, 2015 at 12:49 PM
Why does my Fusion Bio only have four letters/numbers on the screen?
When you take your brand new device out of the box and get it charged up, you may see some characters on your screen, like 0 0 3 D or similar - this is...
Fri, 24 Jun, 2016 at 10:05 AM
How do I set up my Fusion Bio?
Check out our helpful guide to setting up your Bio! Download the Striiv Activity Tracker app onto your phone/tablet from the Google Play or App stor...
Fri, 11 Nov, 2016 at 11:33 AM
How frequently should I sync (reconnect) with the app?
Our trackers are designed to sync with the Activity Tracker app at least once every few days. Failure to sync in a timely manner will eventually result in l...
Fri, 26 May, 2017 at 2:07 PM
How do I turn on and navigate through my Fusion Bio?
Your Fusion Bio responds to several different finger motions: Double tap the screen or side of the Fusion Bio to turn on the scree...
Mon, 25 Jul, 2016 at 9:57 AM
Which phones/tablets support the Fusion Bio?
See our current list of officially supported devices here. If your device is not on this list, it may still work if it meets all of the following three...
Tue, 28 Jun, 2016 at 10:32 AM
Can I use the Fusion Bio with a computer?
The Striiv Fusion Bio will not sync with a computer or online dashboard.   The Fusion Bio must be connected to a phone/tablet which possesses BLE (Bl...
Wed, 23 Dec, 2015 at 11:20 AM
What does the Fusion Bio track?
The Fusion Bio will track steps taken, active minutes, distance traveled, calories burned, heart rate and sleep.    Steps are tracked using interna...
Wed, 21 Jun, 2017 at 2:04 PM
How do I set up the Fusion Bio to track my distance traveled?
While the Fusion Bio does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may need to be made to ensure d...
Wed, 23 Dec, 2015 at 9:51 AM
How do I use the heart rate monitor in my Fusion Bio?
To measure your heart rate, make sure your device is comfortably fitted against your wrist and not loose. The heart rate sensor on the underside of the Fu...
Tue, 28 Jun, 2016 at 10:42 AM