Troubleshooting

My Fusion Bio won't pair
Make sure: The tracker is plugged in and charging The tracker is within 2 inches of the phone/tablet you're attempting to pair ...
Tue, 28 Jun, 2016 at 5:10 PM
I can't close the clasp!
Your Fusion Bio is brand new - never been worn. Which means there can be a lot of friction between the clasp and the wristband the first few times you use i...
Wed, 15 Jul, 2015 at 2:48 PM
I can't get notifications
iOS Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the le...
Thu, 6 Oct, 2016 at 10:15 AM
My Fusion Bio won't turn on
Fresh out of the box? That’s a bummer. Sometimes our Fusion Bio gets so excited, sitting on the shelf, waiting to be bought, it runs out of juice. It will...
Fri, 24 Jun, 2016 at 1:30 PM